Whenever possible, I try to buy direct from companies and not resort to the default of buying at Amazon or Walmart.

I ordered a case from Otterbox 12 days ago. The last time the shipment was scanned was at my local post office 8 days ago. It’s lost, it’s never getting delivered.

I called to get them to issue a refund, and they told me to wait another 9 days, because it just might show up.

Nothing turns a customer off faster than condescension.

📦